Hi! Ruth
You are not the only one with problems from this Company. Since Mr. Swartz the owner and founder has passed away it seems that no-one cares, just as long as they get their money. I have 3 full pages documented of outages that I have experienced. A lot of time when I try to do online research I just give up and get off line. They get away with this because they are the only game in town and the grant money has dried up and now they must service the customer and they don't like it. I tried to switch and their charges for me to do so were totally out of sight. This exastirbates the problem you get into when they are the only game in town. So much for my humble opinion, hopefully stated diplomatically.
----- Original Message -----
From: Ruth Gillie
To: nscumber@yahoogroups.com
Sent: Tuesday, August 28, 2012 10:45 PM
Subject: [nscumber] question re internet service
Six QUICK questions for people who are using Seaside High Speed Wireless Internet service.
1. Are you happy with the service you are receiving?
2. Are the speeds reasonable and reliable? (ie can you watch an online video without having to pause to 'catch up' every 30 seconds?)
3. Can you visit NSHVS and move between documents within a reasonable period of time?
4. Can you go to Ancestry.com or .ca without waiting 5 minutes (or more) to get there?
5. When you attempt to surf the web do you get a lot of "Sight not found" errors?
6. When you telephone their office for service are you treated with respect or disdain?
Believe it or not these questions are related to genealogy in a way. Because of the ongoing issues we have been experiencing for almost two months it is becoming more and more difficult to be on the internet at all let alone do any research. I am interested to know if this problem is throughout their entire system or if it is only affecting this immediate area.
Will definitely appreciate any responses and will keep your information confidential.
Thank you
Ruth
Have a great day!
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